Shipping
Shipping Policy
Every Brellano order ships fully tracked, and shipping is free — on every order, with no minimum. Below is how your order gets from the warehouse to your door.
Order Processing
Orders are processed within 1–2 business days (Monday to Friday, excluding US holidays). During a launch or a holiday peak it can take one extra day. Once your order ships you will get a confirmation email with a tracking link.
Where We Ship & How Long It Takes
| Destination | Shipping cost | Estimated delivery* |
|---|---|---|
| United States | Free | 8–12 business days |
| United Kingdom & EU | Free | 8–12 business days |
| Australia & New Zealand | Free | 8–12 business days |
*Estimates start after processing and describe typical transit times. The exact estimate for your address is shown at checkout before you pay.
Tracking Your Order
A tracking number is emailed as soon as your order leaves the warehouse. Allow 24–48 hours for the carrier to register the first scan. If tracking has not updated in 5 business days, email info@brellano.com and we will investigate with the carrier.
Multiple-Item Orders
Items in the same order occasionally ship in separate packages, each with its own tracking number. You never pay extra for a split shipment.
Address Changes & Cancellations
Need to fix a typo in your address, or cancel? Email us within 12 hours of ordering and we will update it before it ships. Once an order has left the warehouse we can no longer redirect it, but the 30-day guarantee still covers you.
International Orders — Customs & Duties
Shipments outside the US may be subject to import duties, taxes or customs fees set by the destination country. Those charges are the recipient’s responsibility, and we have no way to predict or control them.
Delays, Lost or Stolen Packages
Carriers occasionally run late because of weather, holidays or logistics problems. If your package is marked delivered but has not arrived, check with neighbours and your local carrier first — packages are sometimes scanned early. If it still has not shown up after 3 days, email us and we will send a replacement or refund you.
Questions: info@brellano.com.