Contact
Contact Us
Real humans, fast answers. Whether you have a question about your order, need help choosing the right bundle, or just want to say hi — we'd love to hear from you.
Email Support
info@brellano.com
We answer every message within 24 hours on business days (Monday–Friday, 9am–5pm ET). Weekend messages are answered first thing Monday morning.
Before You Write — Quick Answers
- Where's my order? Use the tracking link in your shipping confirmation email. No first scan yet? Carriers can take 24–48 hours to register a package.
- Change or cancel an order: email us within 12 hours of purchase and we'll catch it before it ships.
- Returns: every order has a 30-day money-back guarantee — see our Returns & Refunds page for the two-minute process.
What to Include
To help us resolve things in a single reply, please include your order number (it's in your confirmation email), the email address used at checkout, and — for damaged or incorrect items — a quick photo.
Wholesale & Partnerships
Interested in stocking Brellano or collaborating? Email info@brellano.com with "Partnership" in the subject line.